Bharath Kumar
Helping enterprises get on the right automation journey|Business Analyst|Requirement gathering|User storis|BRD|Process flow|Market research
- Role
- Associate Business Analyst at Wns-Vuram
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Bharath Kumar
I am a Business Analyst with 3+ years of experience helping businesses turn ideas into…
Experience
Associate Business Analyst
May 2022 — Present
Gathered and analyzed requirements across healthcare, banking, and airline domains, converting them into user stories, BRDs, and FRDs.Designed as-is vs. to-be workflows and identified automation opportunities, cutting cycle times by 25–30%.Implemented ServiceNow CSM, improving case resolution by 25% and customer satisfaction by 18%.Optimized KYC workflows, reducing onboarding time by 30% and strengthening compliance.Spearheaded Airline Refund System transformation, integrating SLA tracking and automation to reduce turnaround time by 30%.Collaborated with cross-functional teams in Agile environments, achieving 90% on-time delivery of key features.
Education
R.M.K Engineering College
Bachelor of Engineering - BE, Electrical and Electronics Engineering
Amrita School of Business - Coimbatore
Master of Business Administration - MBA, Marketing and Analytics
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