Bharath Bhushan
Director Customer Support @Vimeo
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WORK HISTORY
Director Customer Support @Vimeo
Bengaluru, IN
Spearheading the global service strategy for Vimeo’s support organization, focusing on scaling operations, enhancing product excellence, and driving customer retention.*Service Strategy & Vision: Defining the 2026 support roadmap to transition from reactive troubleshooting to proactive, value-driven customer engagement.*Operational Scale: Orchestrating high-volume, 24/7 global support operations; optimizing workflows to consistently exceed aggressive SLA targets across all support tiers.*Voice of the Customer (VoC): Leading the cross-functional feedback loop between Support, Product, and Engineering to reduce contact drivers and influence the product roadmap.*Process & Tech Optimization: Spearheading the evaluation of AI-driven support tools and automation strategies to enhance self-service capabilities and agent productivity.*Organizational Leadership: Mentoring a high-performing leadership team, fostering a culture of ownership and data fluency to drive internal mobility and low attrition.
EDUCATION
Indian School of Management and Engineering
Bachelor's degree, Computer Science
Indian School of Management and Engineering
Diploma of Education, Information Technology
ABOUT BHARATH BHUSHAN
Spearheading Vimeo\'s service delivery, my approach harnesses Lean Six Sigma methodologies to exceed operational and satisfaction targets. With a firm grasp on ITIL principles and proficiency in PowerApps, the recent development of a robust service delivery framework under my leadership has significantly elevated efficiency and fortified customer relations. The team, guided by a culture of continuous improvement, ensures preparedness for new products and services. We focus on employee growth, retention, and satisfaction, reflecting a dedication to Vimeo\'s mission of empowering video creators through unparalleled support.
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