Benjamin Zou
Product Manager, Revenue @Gusto
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WORK HISTORY
Product Manager, Revenue @Gusto
San Francisco, CA, US
Leading end-to-end product initiatives across the entire product lifecycle, including gathering user and business requirements, partnering with cross-functional DRIs to capture priorities for operational requests and strategic projects and drive progress forward, documenting current state and future state products and processes in PRDs and UI mockups, facilitating test plan creation and UAT testing, and ensuring adherence to Agile methodoligies during team scrum sessions.• UX/CX Product Management• E2E User Journey Development• MarTech Strategy & Operations• Customer Success Management• CRM Process Optimization & AnalyticsTools Used: Jira; Asana, Figma; Salesforce; Apache Kafka; RubyMine (IDE); Github
SKILLS
ABOUT BENJAMIN ZOU
Highly empathetic, customer-focused, and technically fluent product professional with a…
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