Benedetto Ratto
Desktop Support Analyst @Stantec
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WORK HISTORY
Desktop Support Analyst @Stantec
Sacramento, CA, US
EDUCATION
California State University-Sacramento
Bachelor's degree
ABOUT BENEDETTO RATTO
As a Desktop Support Analyst at TTEC, I applied my IT and customer service skills to install and maintain over Windows desktops for both on-site and remote users. I also managed over 500 Active Directory accounts, configured VPN access, and troubleshot hardware and software issues. These were all reported and managed using the Jira and ServiceNow ticketing systems. I graduated from California State University-Sacramento with a Bachelor\'s degree in Criminal Justice, which enhanced my problem-solving and communication abilities. I have over 4 years of experience in the IT field, working in both the higher education and corporate industries. I am passionate about helping people in this ever-evolving world of technology and delivering quality solutions.
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