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Ben Watt
State Operations Manager @Komatsu Australia
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WORK HISTORY
State Operations Manager @Komatsu Australia
Brisbane, AU
Develop and execute service strategies for state operations•Supervise the installation, maintenance, and repair of Komatsu forklifts•Provide technical advice to service staff•Ensure safe working conditions and compliance with safety regulations•Oversee service staff training, operations, and performance•Liaise with service technicians and customers•Monitor and track service parts inventory•Develop operational standards and policies•Negotiate service contracts and pricing•Prepare and implement budgets and cost control initiatives
EDUCATION
TAFE Queensland
Diploma , Business
TAFE Queensland
Certificate IV, Workplace Training and Assessment
TAFE Queensland
Certicate III, Heavy Commercial Vehicle Mechanical Engineering
TAFE Queensland
Certificate III, Automotive Electrical Technology
SKILLS
ABOUT BEN WATT
I lead complex, safety-critical operations where performance, people, and risk intersect.My focus is on stress testing and optimising operational systems — identifying where processes, controls, or human workflows fail under pressure, then rebuilding them to be resilient, efficient, and scalable.I combine engineering judgement, continuous improvement disciplines, and AI-enabled analysis to improve throughput, safety, and decision quality in dynamic environments.I’m particularly effective where:• systems are new, changing, or under strain• accountability is unclear• decisions must be made with incomplete information• people and process need to align fastI use AI as a decision-support and optimisation tool, not a replacement for leadership — helping surface patterns, test assumptions, and accelerate clarity.Known for stabilising operations under pressure while building trust, capability, and long-term performance.
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