Ben Russell
Client Technology Advocate, Vice President
- Role
- Client Technology Advocate at Fiserv
- Location
- Chester, NJ, US
- LinkedIn followers
- 500 followers
About Ben Russell
As a technology enthusiast and strategic leader, I thrive on bridging the gap between complex technical solutions and business success. With a track record of driving innovation and optimizing technology outcomes, I bring a unique blend of expertise.As the single point of accountability for critical clients, I ensure their technology needs are met seamlessly. My passion lies in understanding their pain points and delivering tailored solutions.My commitment to diversity and inclusion is deeply rooted in my experience as a Veteran of the UK Royal Air Force. Throughout my military career I learned the importance of fostering an environment where every voice is heard and valued.Strategy and Operations | Customer Success | Cloud Adoption | Service Improvement | Product Management | Transformation
Experience
Client Technology Advocate
Aug 2024 — Present · NJ, US
The single point of accountability to major clients for technology services• Assemble and lead cross-disciplined technology teams to solve client specific issues• Combine technical and commercial acumen to enable client and business technology success• Optimize technology utilization across the spectrum of internal and external stakeholders, in line with functional, security and financial goals• Drive efficient technology outcomes by leveraging initiative management, new product adoption, automation and lifecycle management opportunities to the fullest.• Knowledge and expertise of the production architecture, bringing together product development, clients and infrastructure providers• Partner directly with the CIOs and Business Leads to define and execute critical business objectives• Consistently advocate for clients with ownership of, and accountability for the technology change roadmap within the supported scope.
Education
University of Staffordshire
Post Graduate Diploma, Business Administration and Management, General
Skills
- Infrastructure Security
- IT Security Policies & Procedures
- Leadership
- Program Management
- IT Transformation
- Management
- IT Infrastructure Management
- IT Project & Program Management
- Risk Management
- Project Management
- IT Risk Management
- Customer Service
- Cyber-Security
- IT Strategy
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