Ben M.
Director of Product Management @Mountain America Credit Union
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WORK HISTORY
Director of Product Management @Mountain America Credit Union
Salt Lake City, UT, US
EDUCATION
Utah State University - Jon M. Huntsman School of Business
Bachelor of Arts, Business Administration and Management
University of Utah
Associate's degree, Business Administration and Management
ABOUT BEN M.
I’m a product leader focused on automation and customer self‑service, with a career rooted in building products that scale through simplicity, clarity, and measurable impact.In PLG I worked on removing friction, improving activation, and designing experiences that allow customers to help themselves. That foundation now informs my work in self‑service and automation within the finance space, where I focus on enabling customers to resolve issues faster while reducing operational cost and complexity.Today, my work sits at the intersection of AI, automation, and customer experience—designing intelligent self‑service solutions across voice and digital channels that balance efficiency with trust. I’m especially interested in how data, knowledge systems, and orchestration layers come together to create scalable, human‑centered automation.I’m motivated by building systems that work quietly in the background—empowering customers, supporting frontline teams, and allowing organizations to grow while removing friction.
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