Ben Johnson
Manager of Call Center Operations @REI
Signup · Get unlimited contacts
WORK HISTORY
Manager of Call Center Operations @REI
SKILLS
ABOUT BEN JOHNSON
I\'m a people manager with 23 years of experience, specializing in customer service, bridging the gap between customers and service teams, process improvement, and project management and managing managers.Before joining my current employer, Amazon Web Services, I worked as a director of operations at the Petersburg Indian Association working with key stakeholders to improve conditions for Native peoples of Alaska.I\'m truly passionate about finding creative solutions to improve the customer experience. My favorite aspect of the job is hearing from those we serve and learning from them where we can do better and driving those initiatives. Outside of work I enjoy the great outdoors, exploring the city and surroundings via hikes and runs, as well as enjoying quiet moments with a good book and cooking for those I love.I’m always interested in hearing from former colleagues, managers, or just interesting creative folk, so feel free to contact me if you’d like to connect.Specialties: Customer Service, grant writing and administration, ecommerce development
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.