Ben Johnson

About Ben Johnson

I\'m a people manager with 23 years of experience, specializing in customer service, bridging the gap between customers and service teams, process improvement, and project management and managing managers.Before joining my current employer, Amazon Web Services, I worked as a director of operations at the Petersburg Indian Association working with key stakeholders to improve conditions for Native peoples of Alaska.I\'m truly passionate about finding creative solutions to improve the customer experience. My favorite aspect of the job is hearing from those we serve and learning from them where we can do better and driving those initiatives. Outside of work I enjoy the great outdoors, exploring the city and surroundings via hikes and runs, as well as enjoying quiet moments with a good book and cooking for those I love.I’m always interested in hearing from former colleagues, managers, or just interesting creative folk, so feel free to contact me if you’d like to connect.Specialties: Customer Service, grant writing and administration, ecommerce development

Experience

1. Manager of Call Center Operations

   REI

   Dec 2021 — Present

Skills

• Photoshop
• Fundraising
• Social Media
• Microsoft Word
• Customer Service
• Shrinkage
• Big Box
• Vendor Management
• Project Planning
• Leadership Development
• Loss Prevention
• Strategic Planning
• Employee Relations
• Project Management
• Microsoft Office
• Sales
• Social Media Marketing
• Event Planning
• Microsoft Excel
• Powerpoint
• Retail
• Windows
• Account Management
• Store Management
• Customer Satisfaction
• Training
• Staff Management
• Labor Management
• Inventory Management
• Inventory Control
• Management
• Team Building
• Human Resources
• Leadership
• Public Relations
• Recruiting
• P&L Management
• Public Speaking
• Staff Development