Rebecca Bowman
Experience Designer @Spark New Zealand
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WORK HISTORY
Experience Designer @Spark New Zealand
Define ways of working that enable agile Tribes to achieve outcomes whilst ensuring the maximisation of the CX capability. Enable ways of working that increase CX Designers performance and development.Creation of CX achievable design briefs that will deliver outcomes for customers. Facilitates Design Thinking workshops to identify problems and opportunities. Define customer success criteria objectives and requirements for measurement. Creation and maintenance of collection of artifacts grouped with the purpose of facilitate PBI’s definition, product roadmap and delivery prioritisation (Playbook). Able to apply proven methods of customer engagement to obtain strategic insights. Can assess and facilitate Design Thinking process to solve problems / explore solutions Provide recommendations for customer experience delivery roadmap based on channel / audience rationale. Define objectives for squads CX maturity level. Maintains and builds relationships with stakeholders at Tribe Level (Tribe Leads, Product Owners, Agile Coaches). Consult and influence delivery prioritisation through Design Strategies.
SKILLS
ABOUT REBECCA BOWMAN
Customer Experience Designer - Chapter Lead. B2B, SME, Corporate, Enterprise and Government.Managed Services, Digital & Telecommunications industry. I developed a broad level of knowledge and hands-on experience in a range of fields that include; Customer Experience, Leadership, Facilitation inperson and remote, Consumer and Business Sales Communications, Project Management and delivery, Agile ways of working, End-to-End Customer Blueprint, Journey mapping, Human Centered Design Thinking, Process Improvement, NPS (customer satisfaction), relationship management, retail sales, sales management, 24/7 emergency sales communications, online knowledge portal implementation, point of sale distribution, marketing, merchandising, external supplier management, account management, brand champion, go-to-market product and services, managing annual / project budgets, trade marketing, sales incentives, manage and co-ordinate national roadshows and events.
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