Becky Allen
Director - Global Technical Support Operations @OpenText
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WORK HISTORY
Director - Global Technical Support Operations @OpenText
Salt Lake City, UT, US
EDUCATION
University of Phoenix
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
West Jordan High School
High School, High School/Secondary Diplomas and Certificates
University of Phoenix
BS, Business Mangagement in Information Systems
Salt Lake Community College
Certification of Completion, Pharmacy Technician/Assistant
University of Phoenix
Graduate Project Management Certificate, Project Management
SKILLS
ABOUT BECKY ALLEN
I have been working in the fast paced world of IT and Customer Service for the last 19 years; I have worked in various different positions from Service Desk Analyst to most recently IT Service Desk Director. I have obtain my BSB/IS (Bachelor of Science in Business/Information Systems) and my MBA/GM (Master of Business Administration/Global Management). In October 2016, I successfully completed COPC Certified Professional Manager course and exam and in November 2016 I received a Graduate Project Management Certification. I am a quick study with ability to rapidly achieve organizational integration, assimilate job requirements and employ new ideas, concepts, methods and technologies. I am an energetic individual and a self-motivated team player/builder effective in work situations requiring the ability to manage multiple and concurrent responsibilities. I feel I have exceptional communication, interpersonal, intuitive, administrative, organizational, problem solving and leadership skills. Thrive in both independent and collaborative work environments. I clearly understand the needs for developing key metrics and processes to maximize efficiency and make improvements within the organization to drive value. I have the ability and drive to develop, coach and mentor associates to deliver exceptional quality and drive customer satisfaction results.
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