Barbara Patton

Experience

1. Insurance Claims Analyst Ii

   ServiceMaster® Brands

   Sep 2013 — Present

   Reviews and analyzes mitigation claim reports based on standards including: correct invoicing of line items, psychrometric review of data in the record of drying conditions, correct labor efficiency, price list variation, equipment sizing, etc. • Submits claims within established guidelines for commercial and personal lines clients and insurance customers, and follows up on the status of all claim files with clients and requests monies due on all losses that analyst processes. • Communicates expectations of file quality to franchisees including completeness and accuracy of Record of Drying conditions according to the S-500 standards established by the Institute of Inspection, Cleaning and Restoration Certification. Corresponds with franchisees, 866RECOVER (end user) clients, agents, policy holders, and insurance companies on claims and payment status.•Assists with process improvement and creation of standard operating procedures to better meet client requirements. •Produces and distributes weekly and monthly reports.