Balakrishna Mallimoyina

Consultant @Capgemini

Pune, IN

Communicating the users directly for any issues for a transparent investigation.• Created the monthly reports for incidents/problem records.• Managing the incident and creating the incident document for p1 and p2.• Have participated in the DR related exercise and migration.• Responsible for production job failures which runs through autosys and troubleshooting the issues resulting from the autosys jobs by checking the error logs.• L2 support for production issue and deployments.• Providing batch and application support to resolve production environment of all severity incidents• Participated in certificate creation and extension of the expired certification of windows servers.• Works for Incident, Service, Problem and Release Managements using tools Service Now

Osmania University

Master of Computer Applications - MCA