Azmat Bhatti

About Azmat Bhatti

Enterprise Account Management & Customer Success Leader | SaaS ERP/EPM/HCM | Digital Transformation | AI-Driven Value CreationKey Account Management and Customer Success executive with 20+ years of experience delivering SaaS ERP/EPM/HCM solutions across SAP, Oracle Fusion Cloud, EPM/Hyperion, Rackspace Cloud, ServiceNow, and UiPath RPA. Managing strategic client relationships and delivering complex, high-impact transformation programs.Drive digital transformation, AI-enabled business value, and operational excellence for enterprise and mid-market clients across North America, Canada, the UK, and LATAM.Expertise includes- Go-to-market strategy and business development- Executive client relationship management and retention strategy- Oracle Cloud application delivery (implementation, hypercare, and managed services)- Strategic Customer Success operational leadership aligned to corporate growth objectives- Process optimization, automation, and CSM productivity enablement- Project governance, resource planning, and revenue forecasting using Salesforce and Oracle BI- Client revenue management for outstanding invoices across platforms including Beeline, SAP Ariba, Fieldglass, and Oracle OBI- Customer onboarding, QBR leadership, strategic engagement, and NPS improvement- Cross-functional team leadership and partner ecosystem collaborationActive contributor to ERP/EPM/CPM industry conferences and customer education initiatives, fostering innovation and thought leadership across the enterprise technology community.

Experience

1. Customer Solutions and Success - Director, Managed Services-artificial Intelligence

   The Hackett Group Inc.

   Aug 2021 — Present · Miami, FL, US

   Managed Services strategic advisor driving measurable business value from Oracle Cloud solutions for Fortune 100 clients and enterprise prospects- Alliance interaction with C-level executives and senior partners/principals- Act as Client Executive for ServiceNow, Rackspace, and UiPath customers, overseeing Hosting and Cloud Support Operations while strengthening executive-level relationships- Partner with Consulting and AMS Customer Success teams to maximize ROI on clients’ cloud investments- Design and execute customer success and monetization strategies focused on retention, expansion, and long-term growth- Lead business development initiatives, including proposal creation, RFP responses, executive presentations, and expansion of the AMS practice- Establish and govern service delivery frameworks, including roadmap sessions, executive steering committees, SLA oversight, financial governance, and customer health checks- Drive rapid value realization through onboarding enhancements and adoption-focused quick wins- Leverage customer insights, incident trends, and project data to identify optimization and growth opportunities- Manage and expand a portfolio of strategic accounts ($800K+ annual revenue), contributing to $2M+ quarterly revenue growth- Serve as the executive escalation point for critical issues, ensuring timely resolution and client confidence- Identify and execute upsell and cross-sell opportunities to deepen engagement and increase account value- Champion the Voice of the Customer internally, aligning Advisory, Strategy, ERP/EPM/Analytics, Transformation, and Marketing teams to client priorities- Define and track KPIs to improve customer success outcomes, leveraging ServiceNow for CSAT and performance measurement- Provide senior leadership with executive reporting on customer performance and growth metrics- Lead, mentor, and develop high-performing teams to consistently deliver exceptional client experiences.

Education

• Oracle University

  Oracle Planning EPM Cloud

  2021 — 2021

• OneStream Software Corp.

  Application Build for Consultants Training, OneStream Software

• Oracle University

  Hyperion Certified Administrator HFM and Hyperion Certified Essbase 9.3 Developer

  2006 — 2008

• IBM Canada

  iSeries Technical Specialist, iSeries OS/400

  2002 — 2002

• Seneca Polytechnic

  CPA, IT

  1996 — 2004

• NED University of Engineering and Technology

  B.SC, Electronics

  1990 — 1994

• Oracle University

  Hyperion HFM/Planning/Essbase courses

  2009 — 2013

• Seneca Polytechnic

  AS/400 Business Applications Certificate, AS/400 Mid-range Systems

  1996 — 2001

• OneStream Software

  Various Webinars and Evenrs

  2019

• 123OLAP Training Specialists

  Hyperion Planning/Essbase/Smartview/WebAnalysis/Workspace

  2008 — 2008

Skills

• Consolidation
• Business Analysis
• Access
• Epm
• Hfm
• Business Process
• Essbase
• Hyperion Support
• Software Development
• Financial Reporting
• Databases
• Management
• Project Planning
• Sarbanes-Oxley Act
• Sap
• Change Management
• Erp
• Managerial Finance
• Hyperion Hfm
• Cross-Functional Team Leadership
• Systems Analysis
• Business Process Improvement
• Hal
• Crm
• Itil
• Oracle E-Business Suite
• Requirements Gathering
• Hyperion Enterprise
• Integration
• Hyperion Administration
• Data Warehousing
• Program Management
• Hyperion
• Process Improvement
• Business Intelligence
• Software Documentation
• Sdlc
• Hyperion Technical
• Hyperion Planning
• Security