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Azmat Bhatti
Customer Solutions and Success - Director, Managed Services-artificial Intelligence @The Hackett Group Inc.
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WORK HISTORY
Customer Solutions and Success - Director, Managed Services-artificial Intelligence @The Hackett Group Inc.
Miami, FL, US
Managed Services strategic advisor driving measurable business value from Oracle Cloud solutions for Fortune 100 clients and enterprise prospects- Alliance interaction with C-level executives and senior partners/principals- Act as Client Executive for ServiceNow, Rackspace, and UiPath customers, overseeing Hosting and Cloud Support Operations while strengthening executive-level relationships- Partner with Consulting and AMS Customer Success teams to maximize ROI on clients’ cloud investments- Design and execute customer success and monetization strategies focused on retention, expansion, and long-term growth- Lead business development initiatives, including proposal creation, RFP responses, executive presentations, and expansion of the AMS practice- Establish and govern service delivery frameworks, including roadmap sessions, executive steering committees, SLA oversight, financial governance, and customer health checks- Drive rapid value realization through onboarding enhancements and adoption-focused quick wins- Leverage customer insights, incident trends, and project data to identify optimization and growth opportunities- Manage and expand a portfolio of strategic accounts ($800K+ annual revenue), contributing to $2M+ quarterly revenue growth- Serve as the executive escalation point for critical issues, ensuring timely resolution and client confidence- Identify and execute upsell and cross-sell opportunities to deepen engagement and increase account value- Champion the Voice of the Customer internally, aligning Advisory, Strategy, ERP/EPM/Analytics, Transformation, and Marketing teams to client priorities- Define and track KPIs to improve customer success outcomes, leveraging ServiceNow for CSAT and performance measurement- Provide senior leadership with executive reporting on customer performance and growth metrics- Lead, mentor, and develop high-performing teams to consistently deliver exceptional client experiences.
EDUCATION
Oracle University
Oracle Planning EPM Cloud
OneStream Software Corp.
Application Build for Consultants Training, OneStream Software
Oracle University
Hyperion Certified Administrator HFM and Hyperion Certified Essbase 9.3 Developer
IBM Canada
iSeries Technical Specialist, iSeries OS/400
Seneca Polytechnic
CPA, IT
NED University of Engineering and Technology
B.SC, Electronics
Oracle University
Hyperion HFM/Planning/Essbase courses
Seneca Polytechnic
AS/400 Business Applications Certificate, AS/400 Mid-range Systems
OneStream Software
Various Webinars and Evenrs
123OLAP Training Specialists
Hyperion Planning/Essbase/Smartview/WebAnalysis/Workspace
SKILLS
ABOUT AZMAT BHATTI
Enterprise Account Management & Customer Success Leader | SaaS ERP/EPM/HCM | Digital Transformation | AI-Driven Value CreationKey Account Management and Customer Success executive with 20+ years of experience delivering SaaS ERP/EPM/HCM solutions across SAP, Oracle Fusion Cloud, EPM/Hyperion, Rackspace Cloud, ServiceNow, and UiPath RPA. Managing strategic client relationships and delivering complex, high-impact transformation programs.Drive digital transformation, AI-enabled business value, and operational excellence for enterprise and mid-market clients across North America, Canada, the UK, and LATAM.Expertise includes- Go-to-market strategy and business development- Executive client relationship management and retention strategy- Oracle Cloud application delivery (implementation, hypercare, and managed services)- Strategic Customer Success operational leadership aligned to corporate growth objectives- Process optimization, automation, and CSM productivity enablement- Project governance, resource planning, and revenue forecasting using Salesforce and Oracle BI- Client revenue management for outstanding invoices across platforms including Beeline, SAP Ariba, Fieldglass, and Oracle OBI- Customer onboarding, QBR leadership, strategic engagement, and NPS improvement- Cross-functional team leadership and partner ecosystem collaborationActive contributor to ERP/EPM/CPM industry conferences and customer education initiatives, fostering innovation and thought leadership across the enterprise technology community.
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