Ayshe Yalam
Recommendation Search Operations Quality Assurance @TikTok
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WORK HISTORY
Recommendation Search Operations Quality Assurance @TikTok
Dublin, IE
Conduct independently RCA and quality tasks evaluations- Create action plans to address issues that drive members off target (Productivity and accuracy)- Being able to lead calibrations and feedback sessions with inhouse and BPOs members- Produce quality reports for inhouse and BPO members- Engage in technical discussions with RD team in order to provide relevant feedback about projects gaps and improvements- Evaluate a specific number of cases in the quality queue assigned for the project- Respond to appeals in a timely and accurate manner using relevant dashboard and system
ABOUT AYSHE YALAM
With an educational foundation in Finance from the University of Economics - Varna, my…
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