Andy Logan

About Andy Logan

In my roles across companies, I work to help solve our customer needs though education and direct feedback to product teams. Through a combination of communication, education, and listening, I help improve customer experiences with a better product-market fit. I have worked in both user facing and behind the scenes roles to advocate for better products that solve real-world problems.Technology products can easily fall into the trap of adding features and making changes that are not intuitive for the end user. Often a clear explanation and discussion of features and use cases help users understand where a product fits and how it helps them achieve their goals. Through written documentation, reference guides, videos, podcasts, and communities I enable users to move forward with a clear understanding of the solution’s capabilities. Once users understand the technology, it’s important to identify gaps or improvements that can increase adoption and satisfaction with the product. This can be direct feedback leveraging user communities, customer-focused events, and feedback surveys. That feedback must be translated into an actionable requirement for product teams to deliver against. Ensuring the product teams hear the customer’s needs and have a clear understanding of the product direction, supported by timely feedback, helps both the product and user’s organization succeed. My work is most successful in smaller organizations where I can make a direct difference within the company across internal teams. I connect people across different groups to bring together diverse perspectives and feedback that otherwise might not be included in the conversation. Connecting teams working on similar goals in parallel improves focus on solving customer issues and ensuring we all succeed together.

Experience

1. Director of Reference Architecture

   Zscaler

   Aug 2021 — Present · Portland, OR, US

   Write reference architecture guides and updates to help both customer and internal users leverage Zscaler cloud security products to their full potential * Write product and feature value statements and use case examples that are then added to the existing online documentation * Consult with marketing teams to align messaging between the website and technical help sites* Develop and manage a tech pubs lab setup used to confirm cloud deployments of features and to capture images of the product

Education

• Northwest Nazarene University

  MBA, Business

  2005 — 2006

• University of Phoenix

  BSIT, Information Technology

  2001 — 2004

Skills

• Internet Protocol Suite (Tcp/Ip)
• Cisco Systems Products
• Switches
• Pre-Sales
• Unified Communications
• Tcp/Ip
• Wifi
• Product Management
• Integration
• Technical Writing
• Servers
• Vpn
• Internet Protocol (Ip)
• Wireless Networking
• Voip
• Cisco Technologies
• Ethernet
• Wireless Network Design
• Technical Communication
• Engineering
• Routers
• Networking
• Saas
• Network Architecture
• Solutions Development
• Solutions Engineering
• Solution Development
• Routing
• Wireless Technologies
• Network Design
• Qos
• Wireless
• Hardware
• Gtd
• Product Marketing
• Network Security
• Wlan
• Mpls
• Ip
• Software as a Service (Saas)