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Avneet Kaur
Senior Service Desk Analyst @NTT
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WORK HISTORY
Senior Service Desk Analyst @NTT
Wellington, NZ
I am a Senior Service Desk Analyst at NTT, based in Wellington, New Zealand office. My experience in this role, I excel in providing top-notch IT support and resolving complex technical issues. My expertise lies in delivering exceptional customer service, following ITIL best practices, and efficiently managing incidents and problems. I am a proactive team player who thrives on collaborating with cross-functional teams to ensure seamless IT operations.
EDUCATION
Lovely Professional University
Master's degree
APTECH Computer Education
1 year Diploma in Computer Softwares
Lovely Professional University
Bachelor's degree
WelTec
Graduate Diploma in Information Technology
ABOUT AVNEET KAUR
I am a dynamic and versatile IT professional with a solid educational background and a diverse range of experiences in the field of computer science. I hold a Bachelor\'s degree in Computer Science and a Master\'s degree in Computer Science, both from Lovely Professional University (LPU). With a passion for utilizing technology to drive positive change, I have gained valuable experience across various sectors. I initially worked as an Information Technology Coordinator at BRM Education and Welfare Society, collaborating with the Government of India on education projects. This role allowed me to leverage technology to enhance learning experiences and contribute to the advancement of educational initiatives. Seeking further growth and exposure, I pursued a one-year IT program at WelTec. During the challenging times of the COVID-19 pandemic, I served as a Support Analyst L2 at the Ministry of Health in New Zealand, providing critical technical support to ensure the smooth operation of healthcare systems. This experience strengthened my ability to thrive in fast-paced environments and showcased my adaptability and resilience in times of change. Currently, I am working as a Senior Service Desk Analyst at NTT, a renowned global telecommunications company. In this role, I provide expert IT support and effectively resolve complex technical issues. My deep understanding of ITIL principles and best practices allows me to deliver exceptional customer service and ensure the smooth functioning of IT systems and infrastructure. Throughout my career, I have demonstrated a commitment to continuous learning and staying abreast of emerging technologies and industry trends. With a strong educational foundation, diverse experiences, and a passion for excellence, I am dedicated to driving innovation and making a meaningful impact in the IT field. If you are seeking a highly skilled and versatile IT professional who can deliver results and drive positive change, I invite you to connect and explore how I can contribute to your organization\'s success.
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