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Business Analyst @ESB
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WORK HISTORY
Business Analyst @ESB
Dublin, IE
Build new reporting suites and dashboards that join existing data sets to tell a clear story on what is happening for customers and what efficiencies can be achieved. • Create and manage an optimisation program to improve customer contact experience. • Provide the data for and deliver business cases for change. • Monitor and analyse effectiveness of change constantly iterating with improvements. • Provide and present Service performance and insights to key stakeholders around the business on a weekly and monthly basis. • Perform on-demand service performance analysis or troubleshooting.
EDUCATION
Mumbai Educational Trust, MET League of Colleges
Bachelor of Engineering
National College of Ireland
Master of Science in Data Analytics
ABOUT AVINASH GAWALE
As a highly analytical and detail-oriented business analyst with 4.5+ years of experience in the information technology, finance services industries and utilities. I have a proven track record of delivering innovative solutions to complex business challenges. My expertise in data analysis, project management, and strategic planning has enabled me to streamline processes, improve efficiencies, and drive business growth for my clients. Recently graduated and actively seeking a new role, I am eager to apply my skills and experience to a new challenge. I am a quick learner with excellent communication skills, and I thrive in collaborative environments where I can work closely with stakeholders to develop and implement effective solutions. Whether analyzing financial data, developing IT systems, or managing complex projects, I bring a strong work ethic and a commitment to delivering high-quality results on time and within budget. Technical Skills: • Programming : C, Python, R, SQL • Database : MySQL • Data and Visualization : Microsoft Excel, Data Studio, Tableau, Microsoft Power BI • Software packages : Microsoft Excel, Word, PowerPoint, Jira, Confluence
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