Austin Tucker

Sr Underwriting Product Manager @Verisk

CO, US

Primary Responsibilities: The Platform Owner of OneXperience (a self-inspection program), accountable for helping to set the platform strategy, executing on the same, and ensuring a great customer experience across the core applications. Also performs business process analysis on complex internal systems and customer-facing products including documentation, recommendations, integration points, process and configuration changes, design reviews, impact assessments, and user testing to ensure that systems and products are developed/function according to specifications, meet customer needs, and follow best practices. • Lead the product development team throughout the software development lifecycle, collaborating on how to best implement new product features from the user perspective, effectively prioritizing and supporting execution of stories, and removing roadblocks where necessary. • Develop best practices and tools for requirements and design specifications, and coordinate standards with other internal product teams. • Understand customer journeys and user personas and create hypotheses and tests to validate or disprove. Create wireframes, conceptual prototypes and/or mock-ups, and facilitate user testing of changes to existing products or development of new products. • Identify opportunities for process improvements through automation and/or technique, including analytics implementation, etc.

Texas Christian University - M.J. Neeley School of Business

Executive MBA, Business Administration, Management and Operations

The University of Texas at Austin

Bachelor of Arts (BA), English Language and Literature/Letters

Richland Community College

General Studies