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Audrey Johnston Walsh
Training Manager @Dalata Hotel Group
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WORK HISTORY
Training Manager @Dalata Hotel Group
IE
Designing, planning, organising and delivery of development programmes including REACH Development Programme, Navigate Development Programme, Train the Trainer Programme, Dalata Graduate Programme and Customer Experience Heart of Hospitality Programme.Delivering face to face and virtual training to Team Members, Supervisors, Assistant Managers, Graduates and Managers.Covering various topics including Emotional Intelligence, Goal Setting, Building Resilience, Communication, Customer Experience,Time Management, Coaching, Personal Brand, Managing People and Influencing.
EDUCATION
The CX Academy
Professional Certificate in CX, Customer Experience
ABOUT AUDREY JOHNSTON WALSH
People development professional with 20+ years experience.
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