Audrey H.
IT Support Specialist @Eworld Enterprise Solutions, Inc
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WORK HISTORY
IT Support Specialist @Eworld Enterprise Solutions, Inc
Honolulu County, HI, US
Managed user accounts and permissions via Active Directory, ensuring proper access controls and compliance with HIPAA standards.• Configured VPN access and supported remote connectivity for staff across multiple departments, contributing to secure infrastructure operations.• Documented incident reports and troubleshooting steps in ticketing systems, supporting root cause analysis and knowledge base development.• Delivered responsive technical support to clinical and administrative teams, resolving hardware, software, and network issues across secure healthcare systems.• Collaborated with IT operations and infrastructure teams to escalate and resolve system-wide disruptions, gaining exposure to network diagnostics and endpoint monitoring.• Provided guidance on phishing awareness and basic cybersecurity hygiene, reinforcing organizational security posture at the user level.
EDUCATION
Hawaii Pacific University
Bachelor of Science - BS, Cybersecurity
Hawaii Pacific University
Associate of Science - AS, Business Administration and Management, General
ABOUT AUDREY H.
As a Network Specialist I have over 6 years of experience resolving complex hardware, software, and network issues with precision and empathy.My background spans secure communications, UAV operations, and aviation logistics. This gives me a unique edge in high-pressure, mission-critical environments. In my military and civilian roles, I’ve led teams, developed digital tracking systems, and maintained accountability for millions in aviation equipment. Whether optimizing endpoints or securing network infrastructure, I bring precision, adaptability, and commitment to user trust and operational continuity.Areas of Expertise• Network Infrastructure & Troubleshooting (VLANs, WAN/LAN, TCP/IP, routing/switching)• Secure Communications & Access Provisioning (DoD protocols, COMSEC/INFOSEC, RBAC)• Systems Administration – Windows, macOS & Cloud Environments• Ticketing & Incident Response (ServiceNow, Alloy, escalation workflows)• Asset Management & Endpoint Deployment (lifecycle tracking, imaging, encryption)• Cloud Services & Syncing (OneDrive, SharePoint, SaaS integrations)• Technical Documentation & SOP Development• UAV Operations & ISR Systems Integration• Team Leadership & Cross-Functional Coordination• RF Spectrum & Terrain Analysis (SAR), Scenario Planning Let’s connect if you’re looking for a reliable IT professional with a strong work ethic, security clearance, and a passion for solving problems.
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