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Arnold Tim Hence

Ed, Product Owner, Collections Product Journey @JPMorganChase

Philadelphia, PA, US
EMAILS
[email protected]
MOBILE NUMBERS
+15•••••••02

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WORK HISTORY

Apr 2022 — Present

Ed, Product Owner, Collections Product Journey @JPMorganChase

Philadelphia, PA, US

Responsible for all of the platforms associated with the Collections product across multiple lines of business. Scope of work covers over 60 applications for the Collections product including activities involving Litigation workflow and systems, case management systems and other investment initiatives and regulatory requirements. Oversight of creation and maintenance of operational data stores, AWS migration & Modernization and large and small product enhancements. Responsible for 12 dedicated Scrum and Kanban Development Teams, Agility metrics and performance improvement, as well providing leadership and direction for product Information Owners and Product Managers

EDUCATION

N/A

Howard University

BSME, Engineering

N/A

University of Rochester - Simon Business School

MBA, Finance

SKILLS

VisioCrmOperations ManagementConsultingProject PlanningMs OfficeStrategic PlanningAgileAgile LeadershipProgram ManagementSystems Integration & ImplementationResource ManagementIntegrationExecutive CommunicationsRisk ManagementProcess EngineeringAgile & Waterfall MethodologiesBusiness AnalysisVendor ManagementAgile MethodologiesCross-Functional Team LeadershipManagementSix SigmaPerformance ReportingRequirements AnalysisProject Management Office (Pmo)Ms ProjectAgile Project ManagementRational Requisite ProProvisionCommunicationBusiness ProcessTrainingMicrosoft OfficeFinancial ModelingChange ManagementTeam LeadershipBusiness Process ImprovementKnowledge ManagementProject Management

ABOUT ARNOLD TIM HENCE

PROFILE: BSME, MBA - Leadership, Solutions & ResultsExperienced professional with a strong background in managing platforms and applications for collections products. Skilled in driving digital transformations, developing omni-channel strategies, and delivering innovative solutions. Proven track record in achieving financial benefits, exceeding expectations, and optimizing customer experiences. Adept at managing cross-functional projects, ensuring compliance, and executing strategic initiatives. Strong communication, organization, and risk management abilities.

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