Arnold Tim Hence
Executive Director, Product Owner, Collections Journey at JPMorgan Chase & Co.
- Role
- Ed, Product Owner, Collections Product Journey at JPMorganChase
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Arnold Tim Hence
PROFILE: BSME, MBA - Leadership, Solutions & ResultsExperienced professional with a strong background in managing platforms and applications for collections products. Skilled in driving digital transformations, developing omni-channel strategies, and delivering innovative solutions. Proven track record in achieving financial benefits, exceeding expectations, and optimizing customer experiences. Adept at managing cross-functional projects, ensuring compliance, and executing strategic initiatives. Strong communication, organization, and risk management abilities.
Experience
Ed, Product Owner, Collections Product Journey
Apr 2022 — Present · Philadelphia, PA, US
Responsible for all of the platforms associated with the Collections product across multiple lines of business. Scope of work covers over 60 applications for the Collections product including activities involving Litigation workflow and systems, case management systems and other investment initiatives and regulatory requirements. Oversight of creation and maintenance of operational data stores, AWS migration & Modernization and large and small product enhancements. Responsible for 12 dedicated Scrum and Kanban Development Teams, Agility metrics and performance improvement, as well providing leadership and direction for product Information Owners and Product Managers
Education
Howard University
BSME, Engineering
University of Rochester - Simon Business School
MBA, Finance
Skills
- Visio
- Crm
- Operations Management
- Consulting
- Project Planning
- Ms Office
- Strategic Planning
- Agile
- Agile Leadership
- Program Management
- Systems Integration & Implementation
- Resource Management
- Integration
- Executive Communications
- Risk Management
- Process Engineering
- Agile & Waterfall Methodologies
- Business Analysis
- Vendor Management
- Agile Methodologies
- Cross-Functional Team Leadership
- Management
- Six Sigma
- Performance Reporting
- Requirements Analysis
- Project Management Office (Pmo)
- Ms Project
- Agile Project Management
- Rational Requisite Pro
- Provision
- Communication
- Business Process
- Training
- Microsoft Office
- Financial Modeling
- Change Management
- Team Leadership
- Business Process Improvement
- Knowledge Management
- Project Management
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