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Salesforce Functional Analyst @Steampunk, Inc.
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WORK HISTORY
Salesforce Functional Analyst @Steampunk, Inc.
Work as Salesforce Functional Analyst (Salesforce Administrator) at Steampunk Inc. • Collaborate with customers to understand user stories, and develop declarative solutions,• Configure Service Cloud to streamline Case Management, automate workflows, and improve customer service efficiency• Administered and optimized Sales Cloud to enhance Lead Management, Opportunity Tracking, and Pipeline Reporting,• Build custom objects, fields, page layouts, and customize sharing settings, profile settings, app management,• Create lookup and master-detail relationships on the objects and generate junction objects and various advanced fields i.e. Picklist, Formula,• Work on Reports and Dashboards for different user profiles as per requirements• Generate different permission sets and assign to users,• Automate business requirements with flows for needed scenarios,• Implement Activity widgets like e-mail and task, • Assist in testing efforts for Unit Testing and Regression Testing.• Conduct UAT Testing with clients (Create test scripts, test users, test data etc)• Consolidate and moderate client presentations (Functionality Reviews/demos or weekly client meetings)• Assist clients’ issues in Prod with their HelpDesk requests and keep the tracker up to date for documentation purposes.
EDUCATION
Maltepe University
Psychology
Okan University
MBA
ABOUT ASLI AKTEMUR BURGAZ
With over 4 years of specialized Salesforce experience, I am currently enhancing CRM for…
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