Ashutosh Vivek

About Ashutosh Vivek

As a Civil Engineering graduate with a fervent interest in technology, I embarked on a career that bridges the gap between analytical rigor and technological innovation. My journey from engineering to the financial services sector is a testament to my adaptability and relentless pursuit of excellence. Starting my career at Barclays Global Service Centre, I encountered a different set of challenges. Here, I managed over 100 customer complaints monthly, ensuring each issue was addressed with the highest accuracy and empathy. My commitment to excellence resulted in a 25% reduction in processing times and a 15% increase in team efficiency. Whether handling fund transfers or producing detailed status reports, I always aimed to exceed expectations and deliver results that matter. Transitioning to Oracle Financial Services Software, I supported the Bank of New York Mellon in maintaining seamless Treasury services operations. One memorable incident defined my tenure there. During a routine system health check, I identified an unusual pattern in the application performance metrics. Drawing on my expertise with AppDynamics and Moogsoft, I diagnosed a potential issue that could lead to significant downtime. My proactive approach and swift resolution not only averted a major incident but also cemented my reputation as a reliable problem-solver who can perform under pressure. My proficiency in tools such as SQL/400, Oracle SQL, Unix/Linux, and Jira has been instrumental in driving efficiency and providing actionable insights. These technical skills, combined with my strong communication abilities and critical thinking, have enabled me to excel in cross-functional teams and lead projects to successful completion. What sets me apart is my ability to blend technical expertise with a customer-centric approach. I am driven by the desire to solve complex problems and make a tangible impact on the organizations I work with. My journey has been one of continuous learning and growth, adapting to new challenges and technologies with enthusiasm. As I look to the future, I am excited to bring my diverse skill set and experience to a dynamic team where I can contribute to data-driven decision-making and operational efficiency. Let\'s connect and explore how we can achieve extraordinary results together.

Experience

1. Senior Consultant

   ORACLE FINANCIAL SERVICES SOFTWARE LIMITED

   Feb 2021 — Present · Gurugram, IN

   My career at Oracle Financial Services Software has been a journey marked by challenges, growth, and impactful contributions to the banking and financial services sector, particularly in supporting Bank of New York Mellon\'s Treasury services.Joining as a Senior Consultant Support Analyst, I immediately immersed myself in providing Level 1 (L1) support for critical applications encompassing Payments, messaging, trade, channel, payables, and receivables. Operating in a 24/7 environment, I monitored multiple tools and used ServiceNow to diligently log and categorize user-reported issues. This role demanded not only technical prowess but also a keen understanding of client needs and operational intricacies.Over the course of four years, I\'ve developed expertise in incident management, taking full ownership of tickets from initial report to resolution. High-priority issues were my focus, and I thrived on swiftly troubleshooting and implementing effective solutions, meeting stringent production incident resolution objectives (TRO) and maintaining a high first call resolution (FCR) rate.My role extended beyond reactive support. Proactively conducting scheduled health checks across applications, I preemptively addressed potential disruptions, optimizing system performance and ensuring uninterrupted service delivery. Monitoring production backend batch processes and infrastructure alerts, I promptly escalated critical issues to technical teams, minimizing downtime and ensuring operational stability.My technical skills, including proficiency in SQL query construction and UNIX fundamentals, played a vital role in enhancing operational efficiency. These capabilities enabled me to resolve complex technical issues efficiently, contributing significantly to client satisfaction and team performance.

Education

• NRI Group of Institutions

  Bachelor's degree

  2013 — 2017