Ashok Ganpathi

About Ashok Ganpathi

Experience in establishing Site Reliability processes and procedures through end to end automation, major incident avoidance, building self-service digital platforms for SRE, ticket optimization and reduction, operational excellence and monitoring elevation.Ability to analyze large SRE information data and develop strategies to produce actionable insights and processes for improvement.Engineering graduate from the University of Madras with 18 years of experience in consulting in Healthcare, Telecommunication, Insurance and Banking industriesMore than 14 years of customer relationship management across various roles in the IT industry.Played an integral part of every single software development lifecycle phase (analysis, design, development, testing, test automation, deployment, post production support and site reliability engineering).Established tools and processes that enable teams to manage work better and make systems more reliable.Developed applications and scripts in C#.NET, ASP.NET, Python, PowerShell and Unix Shell scripts.Experience in end to end monitoring, administration & dashboarding through tools like Dynatrace, Splunk, and Solarwinds.Experience in supporting systems build in Azure and AWS Cloud.Penchant to build quick reporting dashboards using Excel and Power BI and create compelling presentations to articulate ideas using MS PowerPoint.Specialties: Continuous learning and penchant for skill enhancement - testified by the following certifications (most recent first)- AWS Certified Developer Associate - Splunk Certified Power User- Dynatrace Application Monitoring 6.2 Associate - ITIL Foundation - EMC Certified Professional Associate in Documentum - Oracle Certified Professional in Database Administration - Oracle Certified Associate in Database Administration - Sun Certified Business Component Developer - Sun Certified Web Component Developer - Sun Certified Java Programmer

Experience

1. Senior Manager

   AvidXchange, Inc.

   Mar 2024 — Present · Louisville, KY, US

   Enabled SREs to visualize customer transactions using Dynatrace RUM and FullStory- Built several dashboards to show customer journey through the products and established measures to track hot spots in business processes- Reviewed Azure DevOps pipelines and built visualizations to show state of pipeline deployment at the enterprise level to have a transparent view of current state for any product- Pioneered the use of AI tools by building Model Context Protocol servers to integrate with multiple monitoring tools and create ways to get to the root cause faster- Worked to reduce security vulnerabilities across several critical products by establishing processes to remediate and eliminate them in the future via policy- Working to modernize VM based workloads to containerize them and run on Azure Kubernetes environment- Dealt with several technical debt middleware software and worked with engineering and architecture to eliminate and upgrade where elimination is not possible- Modernized critical pipelines to use multi-stage YAML to ensure that compliance, reporting and policy adherence can be enforced- Manage vendor relationships for both software and resource upskilling to ensure SRE practice continues to mature with newer technologies.

Education

• University of Madras

  BE, Electronics and Communication

  1999 — 2003

Skills

• Websphere
• Jms
• Websphere Mq
• Struts
• Servlets
• Microsoft Sql Server
• Spring Framework
• Sitecore
• Sun Certified Java Programmer
• Ejb
• Dynatrace Application Monitoring
• Java Enterprise Edition
• Iis
• Jboss Application Server
• Vba
• Db2
• Dynatrace Dc Rum
• Requirements Analysis
• Core Java
• Pl/Sql
• Weblogic
• Spring
• C#
• Itil Certified
• Sql
• Linux
• Hibernate
• Jdbc
• Jsp
• Splunk
• Asp.net Mvc
• Tomcat