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Software Analyst @Bridgeway Benefit Technologies
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WORK HISTORY
Software Analyst @Bridgeway Benefit Technologies
Collaborate with clients to gather and analyze business requirements, translating them into functional specifications and user stories • Configure and implement benefit administration platforms, including eligibility files and core modules, to support Taft-Hartley and multiemployer plans • Lead testing and validation efforts for system configuration, data conversions, and software implementations • Conduct detailed data mapping, analyze source data, and coordinate with programming teams for smooth data conversions • Facilitate client training sessions and deliver ongoing support to ensure successful adoption of the software • Create and maintain process documentation, test plans, and user-facing content for project deliverables • Work cross-functionally with development, QA, and support teams to ensure timely resolution of client-reported issues • Communicate project updates, timelines, and technical findings to both internal stakeholders and external clients • Identify opportunities for process improvement and contribute to product enhancement initiatives • Deliver excellent customer service to maintain client satisfaction and support contract renewals
EDUCATION
Southern New Hampshire University
Master of Science - MS
Southern New Hampshire University
Bachelor's degree
ABOUT ASHLEY PARK
Detail-oriented and client-focused Software Analyst with hands-on experience implementing and supporting benefits administration platforms for Taft-Hartley and multiemployer plans. At Bridgeway Benefit Technologies, I work closely with stakeholders to gather and translate business needs into actionable software solutions, ensuring seamless data conversions, platform configurations, and end-user adoption. I thrive in collaborative environments, bridging the gap between technical teams and business users to deliver solutions that are both functional and user-friendly. Passionate about continuous improvement, I strive to enhance processes, improve efficiency, and drive customer satisfaction through every project.
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