Ashish Chandra

Process and Business Support Analyst @Orange Business

Gurugram, IN

Manage day to day operations with sales, technical, delivery, procurement, billing team and ensure timely planning for effective and smooth delivery of products and services to the customer.** Responsible to work on demand request from APAC region customer.** Create new/change/migration orders using tools Quoto/IS Quoto/ Gold. Sanity checks on commercial information and pricing provided by sales team before order creation.** Pro-actively chase & manage pending orders and those in the pipeline to maintain minimum backlog of the orders in the queue.** Monitor and pro-actively chase orders to enable smooth flow through salessteps within GOLD.** Liaise Up between France, Middle East and China employees of orange to provide services and Solution to Customers & Organization till End.** Data extraction from WEBIX4, analyzing & creating report twice a month of my country and management to track the revenue generated and any backlogs that impacts our business.** Appropriate dispute resolution on Commercial Order between internal stake holders.** Managing high volume order creation request/pricing and processing till closure through Automation BOTS.** Co-ordinating with all the departments for User acceptance testing (UAT) call for new developments and updates under testing environment beforeimplementing them into the real-world production.