Ashish Chandra
Business Support Analyst at Orange Business || International Business Operations || France, Middle East and China || Ex- OYO || || PGDM || ITIL Certified ||
- Role
- Process and Business Support Analyst at Orange Business
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Ashish Chandra
Enterprising Professional, Qualified with work experience in Telecom/Internet and…
Experience
Process and Business Support Analyst
Apr 2021 — Present · Gurugram, IN
Manage day to day operations with sales, technical, delivery, procurement, billing team and ensure timely planning for effective and smooth delivery of products and services to the customer.** Responsible to work on demand request from APAC region customer.** Create new/change/migration orders using tools Quoto/IS Quoto/ Gold. Sanity checks on commercial information and pricing provided by sales team before order creation.** Pro-actively chase & manage pending orders and those in the pipeline to maintain minimum backlog of the orders in the queue.** Monitor and pro-actively chase orders to enable smooth flow through salessteps within GOLD.** Liaise Up between France, Middle East and China employees of orange to provide services and Solution to Customers & Organization till End.** Data extraction from WEBIX4, analyzing & creating report twice a month of my country and management to track the revenue generated and any backlogs that impacts our business.** Appropriate dispute resolution on Commercial Order between internal stake holders.** Managing high volume order creation request/pricing and processing till closure through Automation BOTS.** Co-ordinating with all the departments for User acceptance testing (UAT) call for new developments and updates under testing environment beforeimplementing them into the real-world production.
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