Arturo Arzola

Workforce Delivery Services Transition & Transformation Sr Manager Latin América @HP

Mexico City, MX

Responsible for developing and implement, regional partner programs throughout a customized strategy - Device as a Service (DaaS), for Latin América market, integrating best practices to build a robust lifecycle process. The main objective is to increase the indirect business, thus achieving customer - loyalty and satisfaction, to grant a successful end-to-end project strategy.Outbound / Regional / Local accounts: Oversee the commercial strategy for DaaS pursuits, ensuring seamless execution across regional, outbound, and local accounts by designing key metrics, reporting systems, and tailored service plans. Therefore, leaving a well-constructed plan to stabilize the project before moving to the next phase. New services implementation: According to the capacity of each Country, I manage to enable and homologate those new system´s implementation that will take category ahead of our competitors, defining and deploy all capabilities and coverages needed it to support market needs.Global Best Practices: Defined and deployed Global Best Practices for the E2E process across Latin America, reducing customer transition times by 25% YoY, improving SLA compliance to 90%, and significantly lowering non-compliance costs. Coordinated PMO activities, aligning stakeholders and ensuring high-impact project execution and continuous improvement across regions.

Universidad de las Américas, A.C.

Bachelor of Science - BS, Business

Tecnológico de Monterrey

Transfer, Business Administration, Management and Operations

Tecnológico de Monterrey

Certified Project Manager, Project Management

University of Mount Union

Bachelor Degree, Business Administration