Art Q. M.
Senior IT Analyst
- Role
- IT Support Specialist (Scottsdale Operations) at loanDepot
- Location
- Glendale, AZ, US
- LinkedIn followers
- 500 followers
About Art Q. M.
A highly motivated, results-focused individual with over twenty seven year of information technology experience in the Help Desk / Desktop Support industry. Possess strong leadership and successful team building capabilities and excellent technical, communication, presentation, and customer service skills. Resourceful problem solver with proven ability to bring quick resolution to challenging situations as well as build lasting relationships with clients and team members.• KCS certified, participated and help administer companywide rollout while working with Live Nation / Ticketmaster.• Has extensive knowledge with Service Now, Knowledge Base creation, MS Exchange, Azure Entra ID, and Google Administration support.• Extensive knowledge training with proprietary applications and Service Desk.• Has extensive knowledge and experience in the upkeep, maintenance and assembly of PC hardware as well as troubleshoot related software and hardware problems with over 20 years of experience in the field.• Has solid understanding of and experience of networking principles as it applies to LAN / WAN, network, and TCP/IP troubleshooting, client email issues, wireless technology, access points, remote desktop support application such as Bomgar (Beyond Trust), SCCM, LANDesk and VNC. Basic server and router troubleshooting experience and various IT related hardware and software applications.• Have a very good understanding and working knowledge of different major applications such as Google Administration,(ZDX) Zscaler, Citrix Daas Premium, Active Directory, OpenVPN, Service Desk, Salesforce CRM, ARS Remedy, O 365, VMWare, Crystal Reporting, etc.• I have excellent written and verbal communication skills.• I have excellent planning and organizational skills to have work implemented properly and on schedule.• Strong interpersonal skills with the ability to adjust and learn quickly; strong analytical skills and a team player
Experience
IT Support Specialist (Scottsdale Operations)
May 2024 — Present · Scottsdale, AZ, US
Education
PATS School of Aeronautics • Manila, Philippines • 1980 Bachelor of Science in Aeronautical Engineering (Aerodrome Design) South Mountain Community Co
BS in Aeronautical Engineering, Engineering
1976 — 1980
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