Arti Kanaujia
Process Associate @HCLTech
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WORK HISTORY
Process Associate @HCLTech
Lucknow, IN
EDUCATION
University of Lucknow
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT ARTI KANAUJIA
Managing end-to-end chargeback processing for Visa, Mastercard, and Amex transactions, ensuring timely and accurate dispute resolution. Investigating and handling fraud-related chargebacks, merchant disputes, and unauthorized transactions in compliance with card network regulations and banking policies. Reviewing and analyzing transaction data to identify trends, mitigate risks, and improve fraud prevention strategies. Collaborating with internal teams and external stakeholders, including merchants, customers, and payment processors, to resolve chargeback disputes effectively. Preparing and submitting chargeback representation cases, ensuring strong documentation and adherence to compliance standards. Ensuring compliance with PCI DSS, PSD2, and regulatory frameworks, reducing financial risks and safeguarding sensitive data. Monitoring KPIs, SLA adherence, and dispute resolution timelines, optimizing workflows for process efficiency and cost reduction. Leveraging Power BI and other analytical tools to generate insightful reports and track chargeback trends for strategic decision-making. Conducting root cause analysis to identify gaps in payment processing, recommending improvements to enhance customer experience and minimize future disputes.
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