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Lead Business Analyst @GXO Logistics, Inc.
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WORK HISTORY
Lead Business Analyst @GXO Logistics, Inc.
Atlanta, GA, US
Collaborate with business users to identify and resolve systemic issues impacting timely order fulfillment.• Conduct root cause analysis of production issues by collecting data, performing in-depth analysis, and recreating issues in the WMS development environment.• Monitor system integrations between WMS and ERP/OMS/MHE platforms to ensure seamless and accurate data flow.• Lead weekly cross-functional meetings to communicate WMS issue statuses and provide updates on overall system performance.• Coordinate the escalation of WMS-related issues to IT and Application Owners for timely diagnosis and resolution.• Deliver targeted re-training and clarify processes to address knowledge gaps and improve operational efficiency.• Drive resolution of bug fixes and close solution gaps to enhance system functionality and reliability.
SKILLS
ABOUT ARTHUR BECTON
Dynamic and results-oriented professional with 15+ years of experience spearheading warehouse operations, systems implementation, and process optimization. Proven track record in leading cross-functional teams to deliver complex projects on time and within budget, such as the successful implementation of Manhattan Associates\' SCALE and Labor Management applications at Tory Burch and the rapid deployment of Manhattan WMS 2016 at Schneider Electric. Adept at leveraging technical expertise in WMS, SQL, and data analysis to create insightful reports, identify systemic gaps, and implement innovative solutions that drive efficiency and cost savings. Demonstrated ability to foster collaboration, train diverse teams, and ensure adherence to compliance regulations, contributing to significant productivity gains and operational excellence.Key Skills: AS400, Manhattan Associates SCI, Manhattan Associates SCALE, Manhattan Associates Labor Management, Manhattan Associates WMS, Microsoft Office Proficient, Lean Six Sigma, Quetech Workstudy+
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