Arrpitah Mohendrou
Technical Operations Lead @Ucla Digital & Technology Solutions
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WORK HISTORY
Technical Operations Lead @Ucla Digital & Technology Solutions
Los Angeles, CA, US
EDUCATION
Galgotias College of Engineering and Technology
B.Tech, Mechanical Engineering
Caltech
Agile Project Management Certified, Information Technology Project Management
St. Francis Convent School
Higher Secondary, PCM
SKILLS
ABOUT ARRPITAH MOHENDROU
As an Information Technology Service Delivery Manager at Green Dot Corporation, I oversee the successful delivery of IT projects and operations for financial clients across USA. I have over 12 years of experience in project and problem management, IT service management, and release management and I am certified in Agile, ITIL, and PM10G and 11G methodologies.I have successfully designed and implemented processes for change, release and problem management pillars for my organization.I have great experience in managing vendors and managing their KPI via SLA monitoring and other techniques.I am also managing reporting automation for my team using MS Power BI tool.My mission is to ensure high-quality IT solutions that meet the needs and expectations of our clients, while keeping my team motivated and aligned with the company\'s goals and values. I am passionate about finding innovative ways to improve efficiency, productivity, and customer satisfaction, as well as developing my own skills and knowledge in the field of IT. I enjoy working with diverse and talented people who share my vision of delivering excellence and value.
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