Arpan Dhar

Senior Business Analyst @Cognizant

London, GB

Perform requirement gathering workshops and DCO sessions with relevant stakeholders and play active involvement in the ownership of both requirements and solutions. Understand issues from the client\'s perspective, and creation of test scenarios, and migration plans.Perform Gap Analysis, and identify pain areas and potential deficiencies. Monitor process SLAs, address, and assess ticket resolution escalations. This drives best-in-class process adaptation and is pivotal to recommend customized solutions and process changes using Pega Methodologies and DevOps.Understand the overall product roadmap with the Product owner and translate the roadmap into team-specific release planning and sprint planning. Work with Product Owner in creating the backlog with user stories and epics and work to prioritize them in respective sprints

Jalpaiguri Government Engineering College

Bachelor of Technology (BTech), Mechanical Engineering

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Master of Business Administration - MBA