Armina Suque

Sr Branch Manager @AppleOne Employment Services

Long Beach, CA, US

As Senior Branch Manager, I lead a high-performing branch operation focused on delivering exceptional client service, maintaining ISO compliance, and driving consistent profitability. I oversee a team, ensuring operational excellence and strategic alignment with company goals.Client-Centric Leadership:• Build and sustain strong client relationships through proactive engagement, tailored service solutions, and consistent follow-up.• Lead client retention and acquisition strategies, ensuring long-term partnerships and satisfaction across temporary and direct hire placements.• Actively respond to client feedback, requests, and concerns with professionalism and urgency, reinforcing trust and reliability.• Collaborate with clients to understand evolving needs and deliver customized staffing solutions that drive mutual success.Operational Excellence & ISO Compliance:• Ensure all branch operations meet internal quality standards and maintain full compliance with ISO requirements and documentation protocols.• Maintain accurate records and uphold procedures outlined in the company’s Quality Manual.• Oversee timely completion of payroll and HR documentation, including New Hire and Status Change forms.Team Development & Performance Management:• Hire, train, and coach staff to meet individual and branch goals, conducting weekly one-on-ones and performance reviews.• Foster a collaborative, emotionally intelligent work environment that promotes reliability, professionalism, and continuous improvement.• Identify and develop future leaders within the team, supporting career growth and succession planning.Strategic & Financial Oversight:• Direct recruiting efforts to maintain a strong candidate pipeline aligned with client needs.• Exercise sound judgment in managing P&L expenses and ensuring consistent profit before tax (PBT) performance.• Monitor and guide staff performance to meet Key Performance Indicators (KPIs) and personal productivity targets.