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Arlene P. Chandler
Director of Operations @Purpose Workforce Solutions
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WORK HISTORY
Director of Operations @Purpose Workforce Solutions
Chicago, IL, US
Conduct incident investigations into highly complex and sensitive client and employee relations matters across multiple service lines to achieve successful outcomes aligned with the firm culture, values, and DE & I retention priorities. Make recommendations and decisions in compliance with internal and external requirements, ensuring adherence to organizational and ethical standards. Partnership Engagement Strategy: executed a partnership engagement strategy resulting in a 25% increase in placement and satisfaction rates. Establish and nurture strategic partnerships with external organizations to source talent, aligning with the firm\'s workforce needs. Collaborate with business leaders to proactively identify workforce issues and root causes, leading to effective risk mitigation strategies. Utilize data analysis in Microsoft Excel to identify patterns and trends, enabling informed decision-making. Spearheaded initiatives to drive continuous improvements within the workforce partnership process, enhancing risk controls and educational resources.
EDUCATION
Lewis University
Business Administration and Management, General, 2.8
Benedictine University
Masters of Science, Organizational Behavior, 4.0
Columbia College Chicago
Bachelor of Arts (B.A.), Marketing Communications
ABOUT ARLENE P. CHANDLER
An innovative relationship builder with 12+ years of experience making connections that change lives. Collaborate with senior business leaders to develop and execute strategic plans, resulting in a 15% increase in revenue. Committed to the firm\'s culture, values, and DE & I perspective while handling highly confidential and sensitive workforce relations issues. Analyze workforce data and trends to make informed decisions about staffing needs, succession planning, and talent pipeline. Balanced operational focus with strategic thinking, consistently delivering tactical solutions to complex problems. Expertise in investigating complex matters, managing risk, or achieving positive outcomes in employee relations. Proficiencies: CRM tools (Salesforce), Google Suite, Employer Relations, Career Coaching, Employee Branding, Client + Company Retention, Client Satisfaction, Mentoring, Role Identification, and Workforce Development.
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