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Start for FreeCraig Antonucci
Chief Customer Experience Officer (Cxo) @Autocar Trucks
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WORK HISTORY
Chief Customer Experience Officer (Cxo) @Autocar Trucks
Birmingham, AL, US
Working with a great team to transform the customer experience for the oldest and only direct to consumer truck brand in North America. Leveraging technology such as AI, Optical Recognition, and key experience platforms we build business relationships by driving a Raving Fans experience. Empowered our people and processes to reduce friction, cut our resolution time, lower costs and radically change the customer experience.
EDUCATION
Elon University
Bachelor of Science, Corporate Communications
East Carolina University
Master of Business Administration - MBA, Business
SKILLS
ABOUT CRAIG ANTONUCCI
I am a Transformational Leader and Professional Storyteller who treats Customer Experience as a high-growth engine. By connecting the dots between operational strategy, human-centric design, and business data, I transform CX from a cost center into a primary driver of growth. I don\'t just \"get stuff done,\" I architect systems that scale, increase retention and drive revenue.
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