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Anton Bates
Head of IT Service Delivery @Chetwood Bank
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WORK HISTORY
Head of IT Service Delivery @Chetwood Bank
Initially as Head Of Service Management, took over IT after 3 months in role. To support the Bank\'s hybrid policy, designed and implemented; including vendor selection & negotiation: Video conferencing, space booking, and access control for multiple sites resulting in hybrid friendly, adaptable, and collaborative spaces for the Bank.Carried out cradle to grave transformation projects - Google Workspace to Microsoft 365 migration, company acquisition (IT due diligence, IT separation from parent company, IT integration into Chetwood), IAM uplift - all within or under budget.Transformed an Application Support team into an effective Service Operations (Problem & Incident) team reducing Major Incident resolution times from 4 days to 2 hours within 12 months.Introduced an IT Supplier Governance capability and, later, function resulting in savings of £500kIntroduced Continual Service Improvement delivering over 100k of savings within it\'s first 9 months whilst introducing a CMDB, automation, and complete transformation of companywide processes (e.g. JML)Introduced IT Asset Management retrieving £34k of missing assets and preventing future losses.Led the complete redesign of identity & asset management (EntraID, Intune) in a drive towards Role based access control (RBAC), and access reviews etc.Within first 3 months, took over the IT Operations team and the London office move to identify and resolve issues with office connectivity, network infrastructure, and switches prior to move in date.Identified top issues impacting users resulting in improved stability of their services.Negotiated 30-50% discounts with suppliers on hardware, saving an average of 44%.Identified and resolved issues with head office infrastructure, by leading an IT office refurbishment programme, to improve the user experience; resulting in an increase of 216% to network speed and stability.Introduced video conferencing capability within 4 weeks to meet major company meeting deadline.
EDUCATION
University of Staffordshire
Master’s Degree, Professional Computing
Godalming College
Level 3 Introductory Certificate in First Line Management
SKILLS
ABOUT ANTON BATES
A senior global IT Leader experienced in multiple industries and technologies, with proven success in identifying / resolving problem areas, mentoring technical staff, turning around poor performers, continuous improvement, and strategic redesign. Extensive history working in IT Service Management (ITIL) and Agile settings.Consistently built high-performing global teams and managed budgets up to £20m. Developed a customer-centric approach in a career ranging from IT Technician, Developer to IT Manager.Supported by a passion to coach / mentor individuals to success andSpecialties: People & Department Management | Problem Solving | Continuous Improvement | Project ManagementC#, ASP.NET, Azure, VBA, SQL Server, MS Products (inc. Word, Excel, Access, Outlook), QTP, Jira, VB, C, HTML, CSS, and ColdFusion, DB2.
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