Anthony Atkinson
Head of Ao Operations @City & Guilds
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WORK HISTORY
Head of Ao Operations @City & Guilds
Overall responsibility and accountability for the effective and cost-efficient running of City & Guilds’ operational fulfilment teams:• Data Management team (Operational data management and associated quality controls)• Exam Management team (Exam marking and results management and delivery)• Distribution team (Fulfilment, distribution & stock management of exams and bespoke services)• Third party supplier management team (print, scanning etc)• Operational Delivery team (Fulfilment delivery and operational planning project managers) Driving strategic change, developing innovative and new ways of working into operations and service delivery.Contributing to the development of business strategy and to lead, shape and implement our operations to deliver these strategic/commercial plans. Managing financial and operational risk and ensure cost effectiveness and improving customer experience.Creating a culture of continuous improvements through clear expectations, driving out inefficiencies.
EDUCATION
The University of Hull
Bachelor’s Degree
SKILLS
ABOUT ANTHONY ATKINSON
As Head of AO Operations at City & Guilds, I bring over ten years of leadership experience in operational delivery, quality assurance and customer service. My role encompasses managing diverse teams responsible for data management, exam processing, distribution, customer support and third-party supplier partnerships. By driving strategic change and implementing innovative processes, I contribute to operational efficiency and enhanced service delivery that aligns with organisational goals. My expertise lies in fostering high-performing teams, developing leadership capabilities, and optimising processes to meet regulatory and customer needs. With a strong foundation in quality assurance and risk management, I collaborate across departments and stakeholders to deliver impactful results. Dedicated to continuous improvement, I am motivated by building resilient operations and empowering teams to achieve operational excellence.
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