Ann Anderson

Director, Women, Infants and Children (Wic) @American Red Cross

San Diego, CA, US

Senior Executive and People & Culture leader for a multi‑site workforce serving thousands of clients monthly. Lead organizational design, workforce planning, leadership development, culture, compliance, and operational excellence across a complex public health program.People & Culture Leadership• Built and coach a high‑performing leadership team using strengths‑based development• Designed performance expectations, role clarity, and accountability systems across all sites• Lead employee relations, investigations, corrective action, and policy interpretation• Improved employee engagement by 23 points in one year through targeted initiatives• Led full transition to virtual service delivery under aggressive timelines• Strengthened communication systems, morale, and cross‑functional collaborationOrganizational Design & Workforce Planning• Direct workforce planning, staffing models, hiring strategy, and succession planning• Led redesigned workflows and structures to improve efficiency and service quality• Built strategic partnerships with state agencies, military organizations, and internal divisionsHR Operations, Compliance & Risk• Ensure compliance with federal, state, and programmatic regulations• Oversee policy implementation, documentation standards, and audit readiness• Manage sensitive employee matters and protect organizational riskTraining, Systems & Technology• Spearheaded rollout of a new MIS system, modernizing benefit delivery• Led implementation of automated communication systems reducing missed appointments by 40%• Oversee development of training and onboarding processes to accelerate employee readinessCompensation & Financial Stewardship• Manage $6M budget with strong financial controls• Secured pay increases for 30+ staff through a formal compensation business case