Annette Hazapis
Head of Global Client Service Centers at AMS
- Role
- Head of Global Client Service Centers at AMS
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Annette Hazapis
An accomplished executive leader with extensive experience in building and leading high-performance teams. Skilled in strategic planning and execution; fostering consensus, and driving organizational commitment toward sustainable growth strategies. Known for exceptional relationship building and a disciplined approach to business. A persuasive communicator with a proven track record of delivering impactful results.Key Skills and Areas of ExpertiseStrategy & Leadership• Strategic Planning & Execution• Change Management & Transformation• Leadership Development & Executive Coaching• Board Leadership & Nonprofit GovernanceGlobal & Operations• Global Business Management & Cross Functional Collaboration• P&L Accountability • Process Optimization & Operational Excellence• Mergers, Acquisitions & IntegrationsGrowth & Partnerships• Customer Acquisition & Retention• Revenue & Market Share Growth• Strategic Partnerships & Vendor ManagementTransformation & Technology• Data-Driven Business Analytics & Performance Insights• Advanced Technology Integration• Digital Transformation InitiativesFinance, Risk & Compliance• Enterprise Risk Management• Compliance & Regulatory Reporting• Financial OversightPeople, Culture & DEI• Employee Engagement & Talent Nurturing• Diversity, Equity & Inclusion Initiatives
Experience
Head of Global Client Service Centers
Jan 2020 — Present · Cleveland, OH, US
With a team of over 8,500 people around the world, AMS is the world\'s leading provider of talent acquisition and management services. We blend deep outsourcing and insightful consulting capabilities to enable organizations to attract, engage and develop a high performing workforce. We are passionate about helping companies and individuals fulfill their potential. Our Cleveland Global Client Service Center has earned the NorthCoast 99 Award for being one of the best workplaces every year since opening in 2012 and has been recognized as Top Workplace for three consecutive years. Our talented professionals are building their careers as we support our growing client base with the increased talent capabilities they need for business success.Our Monterrey, Mexico Global Client Service Center is experiencing rapid growth, thanks to an influx of new clients and a highly skilled workforce. We have been recognized as top workplace for our commitment to diversity, equity, and inclusion. Our dedicated team consistently delivers exceptional support to our clients with a combination of talent, energy, and passion.Our newest Global Client Service Center in Toronto, Ontario, has quickly become a hub of high energy and innovation. Through strategic acquisition, we have cultivated a team of top-tier talent, making it a go to location for exceptional service and cost-effective solutions. With a focus on excellence and a commitment to delivering results, our Toronto center is enhancing our client services delivery in the region.
Education
Weatherhead School of Management at Case Western Reserve University
KeyBank Executive Experience
Baldwin Wallace University
Bachelor of Arts - BA
Vanderbilt University
BAI's Graduate School of Bank Operations and Technology
Baldwin Wallace University
MBA
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