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Chief, of Service Management @Internal Revenue Service
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WORK HISTORY
Chief, of Service Management @Internal Revenue Service
New York, NY, US
As Chief Technology Office of Service Management we will be building a Service Management Strategy and roadmap aligning to the Agency’s Strategic goals. The scope and objective are to modernize the IT Service’s Operations and Management to drive efficient, agile and secure services focusing on IT Services to meet our customer’s needs. In advancing established processes and frameworks like IT Portfolio Management, FinOps, and TBM provides the transparency, identifying high-risk areas, eliminating duplication and inefficiencies, and appropriately rebalancing the financial spend.
EDUCATION
University of Phoenix
Bachelor of Science - BS, IT Systems Management
University of Phoenix
Bachelor of Applied Science (BASc), Information Technology Managment
SKILLS
ABOUT ANN PEDERSEN
Chief Technology of Service Management
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