Ankur Chugh

About Ankur Chugh

Senior healthcare services executive with 20+ years of experience leading RCM client success and professional services organizations supporting ambulatory physician practices. Proven ability to own the end-to-end RCM client journey, from onboarding and implementation through optimization, maturity, retention, and expansion, while delivering measurable financial and operational outcomes for providers.Currently SVP of Customer Success at IKS Health, accountable for client outcomes, satisfaction, and net revenue retention across enterprise and mid-market physician practices representing $100M+ in annual client spend. Deep experience collaborating with physician leadership and executive teams to improve cash flow, reduce friction across the revenue cycle, and enhance practice efficiency through technology-enabled, data-driven service models.Recognized for building scalable, insight-driven client success frameworks, aligning closely with Product, Technology, and Operations to improve transparency, predictability, and time-to-value. Experienced leader of multi-layered, global teams across client advisory and professional services. Trusted advisor to PE-backed and physician-led organizations navigating growth, service transformation, and evolving reimbursement models.

Experience

1. Senior Vice President - Customer Success

   IKS Health

   Jan 2023 — Present · Austin, TX, US

   Responsible for leading a team of Customer Success Leaders across IKS’s Strategic customer base which includes large Multi & Single Speciality Groups across Revenue Cycle, Clinical Care and Value Based care engagements. My team is responsible for driving Value to customers business beyond the constructs of SLA\'s. This team also drives Growth on existing Accounts by working on creating new solutions for mutual benefit. In my role I also Act as final executive escalation point for complex client issues, restoring trust, stabilizing delivery, and strengthening long-term client partnerships.• Lead the end-to-end client success organization for IKS Health, owning the full customer lifecycle from on boarding and implementation through optimization, maturity, retention, and expansion across RCM, clinical and value-based care engagements. Owned and improved time-to-value for new and expanding clients through standardized onboarding playbooks and post-go-live optimization• Manage and develop a multi-layered leadership organization spanning Client Advisory, Professional Services (implementation, on boarding, training, optimization), and ongoing service delivery• Serve as executive sponsor for the company’s most strategic and complex enterprise clients, collaborating directly with CEOs, CFOs, and physician leadership to align RCM and clinical performance with broader business and care delivery objectives.• Established structured client health and governance frameworks, including executive business reviews, performance dashboards, and proactive risk identification models, enabling early intervention for at-risk accounts and improved predictability of client outcomes.• Collaborate closely with Operations, Product, Technology, and Data teams to deploy automation, analytics, and digital workflows that improved transparency, reduced friction across the RCM lifecycle, and accelerated client value realization.

Education

• University of Mumbai

  B.E, Computers

• Indian School of Business

  Leadership Development Program

  2021 — 2022

Skills

• Offshoring
• Gap Analysis
• Resource Management
• Sla
• Service Delivery
• Business Analysis
• Persistence
• Vendor Management
• Team Management
• Performance Management
• Business Process Improvement
• Process Improvement
• Service-Level Agreements (Sla)
• Business Development
• Call Centers
• Transition Management
• New Business Development
• Mis
• Workforce Management
• Management Information Systems (Mis)
• Operations Management
• Outsourcing
• Contact Centers
• Six Sigma
• Leadership
• Creativity Skills
• Business Process Outsourcing (Bpo)
• Bpo
• Project Planning
• Project Management
• Team Building
• Management