Anikate Doomra
Technical Support Specialist @TP
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WORK HISTORY
Technical Support Specialist @TP
Calgary, AB, CA
Provided comprehensive technical support over the phone, resolving an average of 100 customer issues per week, with a 95%satisfaction rate.Assisted users in troubleshooting and resolving issues related to desktops and mobile devices, with a specialized focus onApple products, ensuring seamless performance and maximum user satisfaction.Conducted system diagnostics and implemented solutions for hardware and software problems, reducing downtime by 25%.Participated in weekly team meetings to discuss common issues and develop strategies for improving support processes,enhancing team efficiency.Collaborated with Tier 2 support to handle escalated cases, achieving high resolution rate for complex technical problems.Documented all customer interactions and technical procedures, ensuring accurate records and seamless knowledge transfer.Managed scheduling and coordinated appointments for on-site technical support, while also liaising with shipping departmentsto resolve logistics issues efficientl
EDUCATION
Southern Alberta Institute of Technology (SAIT)
Information technology diploma , Computer Systems Networking
ABOUT ANIKATE DOOMRA
As a Technical Analyst at Kismet Solutions, I develop and implement innovative and…
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