Angelica Kägi Maron

WORK HISTORY

EDUCATION

ABOUT ANGELICA KÄGI MARON

As Director of Operational Excellence and Agile Programs, I led 60+ team members through rapid-cycle transformation as part of Dallas ISD’s ACE initiative—applying Agile principles to quickly improve system performance, culture, and outcomes. Now, as Global Customer Care Efficiency Manager at CMA CGM, I drive strategic initiatives across 160+ countries to boost productivity, enhance data reporting, and improve customer care operations. My work blends operational strategy, continuous improvement, and stakeholder alignment to deliver measurable global impact. Outside of work, I build AI-powered tools and no-code solutions specifically for educators and administrators—streamlining decision-making, reporting, and everyday workflows so they can focus on what matters most. What I Do Best Drive performance through systems-thinking and data storytelling Build scalable, human-centered solutions with emerging tech Lead global cross-functional teams through complex change Translate data into strategy to improve operations & customer satisfaction A Few Highlights Certified in AI & Machine Learning (Duke University) Self-taught AI/no-code builder and daily micro-learner International perspective: USA | France | Honduras | Germany Drone hobbyist & tech explorer 🤖 AI & Tech Stack Automation & Integration Platforms: Lovable, Make, Supabase, Resend, Stripe, GitHub AI & Productivity Tools: ChatGPT, Claude, Copilot, Perplexity, Microsoft 365, Google Suite AI, Adobe Firefly, Notion Analytics & Data Visualization: Qlik Sense, Tableau, Power BI Operations & Collaboration Tools: Taplio, SurveyMonkey, Hive, Trello, JIRA, Confluence CRM & Sales Insights: Salesforce, HubSpot, LinkedIn Sales Navigator I’m passionate about using tech to drive purposeful change. Let’s connect and chat about customer experience, operational strategy, AI in the workplace, or product development. Portfolio: https://bit.ly/4eSggNU