Angela Adams

About Angela Adams

As a Renewals Manager at AlertMedia, I own a renewal territory and partner with our CSM\'s, for a leading provider of mass notification and critical communications software. With over six years of experience in tech / SaaS environments, I have developed expertise in software expansion, client success, and team management.I excel at identifying and pursuing compliance opportunities, designing and implementing operational improvements, and collaborating with cross-functional teams to streamline processes and enhance retention, upsells, and multi-year contracts. I also value continuous learning and professional development, as demonstrated by my LinkedIn certifications in Balancing Work and Life, and Unconscious Bias. My mission is to deliver exceptional service and value to our customers, while also contributing to the growth and success of AlertMedia.

Experience

1. Manager, Customer Renewals

   AlertMedia

   Oct 2025 — Present

Skills

• Management
• Team Building
• Operational Risk
• Internal Audit
• Multitasking Skills
• Scheduling Tools
• Sales Management
• Customer Retention
• Operations Management
• Customer Service
• Professional Communication
• Inventory Management
• Account Management
• Instructor-Led Training
• Leadership
• Curriculum Development
• Microsoft Office
• Sales
• Financial Reporting
• Customer Satisfaction
• Training
• Dependable Team Player
• Project Management
• Positive Can-Do Attitude
• Employee Training
• Team Leadership
• Customer Experience