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Angela Rusnak
Solution Consulting @Omilia
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WORK HISTORY
Solution Consulting @Omilia
Experienced Platform and Architecture Solution Consultant specializing in supporting Enterprise and SMB sales executives within the conversational AI and voice biometrics technology space at Omilia Cloud Platform, a leading provider of omni-channel solutions tailored for call centers across diverse industries including banking, financial services, insurance, healthcare, manufacturing, and retail.Lead discovery sessions with North American sales teams to uncover client needs, challenges, and opportunities. Delivers comprehensive presentations and product demonstrations across organizational levels. Develops customer journeys and collaborates with Sales Engineering to create tailored product demos showcasing conversational AI solutions. Facilitates proposals and responses to RFPs/RFIs with Omilia CCaaS partners. Supports sales teams in achieving revenue objectives and contributes to large-scale strategic initiatives by leveraging resources from Product and Engineering.• Technical Consultation: Collaborate closely with enterprise and SMB clients to comprehend and document project-specific technical requirements.• Project Scope Definition: Expertise in drafting comprehensive project scopes for conversational AI voice and chat bots, integrating advanced voice biometrics capabilities.• Client Engagement: Engage directly with SaaS platform partners and implementation partners to ensure alignment with project objectives and technical specifications.• Solution Architecture: Design solutions encompassing automated call intent-based call steering and conversational AI self-service functionalities.
EDUCATION
Columbia College Missouri
Bachelor of Science in Business Management
SKILLS
ABOUT ANGELA RUSNAK
HIGHLY ACCOMPLISHED LEADER who leverages proven experience in product, operations, and…
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