Angela R.
Banking Customer Service @USAA
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WORK HISTORY
Banking Customer Service @USAA
AZ, US
EDUCATION
New Horizons
Computer and Information Sciences and Support Services
University of Phoenix
Bachelor's degree, Social Work
Rio Salado College
Associate's degree, Pharmacy
ABOUT ANGELA R.
I was a Client Support Rep working a Major insurance company. I have experience. as a Cyber Security Analyst with A+ and networking capabilities. I excel in performing the following functions-Processing claims for FMLA. Assuring that all required documentation has been receiving in a timely manner-Taking calls from physicians offices as well as claimants-Researching claims to process and pay-Error resolution and resubmissions-Monitors network traffic for security incidents and events-Investigates incidents and responds to events in real time-Writes detailed incident response reports-Installs and operate firewalls, encryption programs, and other security software. Fix vulnerabilities.Former Senior Mortgage Underwriter specializing in frontline & QC underwriting. I also have extensive AML, BSA, and QA Analysis experience. Specialties: VA, FHA, Conventional, GRL, HARP, HAMP, Modification Specialist, Loss Mitigations, QA Analysis, Forensic Underwriting, Due Diligence
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