Andy H.

WORK HISTORY

EDUCATION

ABOUT ANDY H.

Over 20 years delivering customer value. A highly experienced, self-motivated, hardworking and determined person who is more than comfortable working in a demanding and challenging technology environment. A flexible team player with strong interpersonal and people management skills who is responsible for the delivery and support of high value customers with complex managed voice & data solutions. Works closely and pragmatically with other key stakeholders within the business and outside of it to improve process, drive efficiencies and increase productivity, ensuring projects are delivered right first time within budget and timescales, with the focus on customer satisfaction. Passionate about quality, consistent, reliable and open communication. Excellent verbal and written communication skills.Capable of setting and achieving own goals together with those set by others. Seeking a position with an organisation where an opportunity exists to develop and influence key decisions. A high level of commitment is offered in return for a challenge, job satisfaction and an opportunity to build on existing experience. Specialities: Management of 1st, 2nd & 3rd line support teams, project management teams, high-value customers.KPIs and Quality ManagementPRINCE2 Project ManagementNetworking/Cloud/Voice TechnologiesLean Six SigmaITIL