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IT Strategic Program Manager @City of Gold Coast
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WORK HISTORY
IT Strategic Program Manager @City of Gold Coast
Gold Coast, AU
Leading the delivery of a program of key transformation projects to support the City of Gold Coast\'s strategic goals.
SKILLS
ABOUT ANDREW BAUER
PROFILE An experienced, innovative and transformational leader who has contributed to the strategic success of organisations across corporate, utility and financial sectors. A big picture thinker with a strong focus on results, excellent program delivery, change management, leadership and relationship skills.KEY CAPABILITIESLeadership Experience19 years’ experience in leadership roles as a Program Manager and IT Manager working with Senior Executives in developing and delivering strategic business change.Digital Transformation - Strategy to DeliveryEnabled digital transformation, through starting with wide-view top-down strategy development, leading to multi-stream, multi-year road-mapping, business case development, and ultimately successful outcome-focused program and project delivery.Strategy DevelopmentDeveloped multi-year Customer Engagement and ICT strategies involving extensive stakeholder engagement both internal and external, including customer and staff journeys to identify common themes and goals. Strategic Change ManagementLed technology transitions including Multi-Channel Customer Contact Digitalization, Social Media integration, Self-Service solutions, Cloud migrations, digital signage and printing solutions.Managed technological integration programs resulting from company acquisitions and mergers, including change management of affected staff.Program ManagementLed effective Program Management through establishing Program Management practices and methodologies integrated up into Portfolio Management and down to govern Project Management. Project DeliveryLed the successful delivery of numerous digital business and ICT projects including an Online Services Program that delivered key digital projects:Managed project delivery under Prince2 and Agile frameworks and a combination of both. Tailored project delivery approaches as required.
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